Frequently Asked Questions

Everything you need to know about shopping with Polydor Store UK

What are your standard delivery times within the UK?

Standard delivery typically takes 3-5 business days. We also offer an express shipping option at checkout which delivers within 1-2 business days for orders placed before 2 PM.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please visit our returns portal to generate a prepaid shipping label and initiate your refund.

Which payment methods do you accept?

Polydor Store UK accepts all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.

Can I track my order once it has been shipped?

Yes, as soon as your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.

Do you offer international shipping outside of the UK?

Currently, we primary serve customers within the UK and Northern Ireland. Please check our shipping page for the most up-to-date list of international destinations we support.

Are the products sold on Polydor Store UK authentic?

Absolutely. We source all our products directly from authorized distributors and manufacturers to ensure that every item you receive is 100% authentic and of the highest quality.