Returns & Exchanges

At Polydor Store UK, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all items in their original, unused condition. Please ensure all tags and packaging are intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging and include the printed return slip provided in your confirmation email.

• 3.
  Ship the Item

  Affix the prepaid shipping label to your parcel and drop it off at any authorized courier location or local post office.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-7 business days.